bja77 Privacy Policy: How We Handle Your Information
At bja77, we want you to know exactly what happens to your personal information when you use our platform — from the moment you open an account to every transaction you make through Nagad, Rocket or Bank Transfer. This policy sets out what we collect, why we collect it, and the choices available to you under applicable local law and eligible regions.
Account data protection
Nagad, Rocket, Bank Transfer context
Your rights, clearly stated
Contact route published
POLICY FOUNDATION
What Data We Collect and Why
When you register with bja77, we collect the information you provide directly — your name, contact details, and the payment method you choose to fund your account. If you use Nagad or Rocket, we record the transaction reference tied to your account wallet, not your full mobile banking credentials. Bank Transfer records carry your bank reference number and are stored as part of your transaction history. We also collect technical data: device type, browser session identifiers and the pages you visit within the platform. This helps us keep your account accessible across mobile and desktop without asking you to repeat verification steps. We do not sell your personal information to third parties. Where we share data with payment processors — for example to confirm a Nagad deposit or a Rocket transfer — that sharing is limited to what the transaction requires. Cookies and session data are used solely to maintain your login state and personalise the account area you see when you return. Retention of your records follows our internal schedule and any obligations that apply under local law in eligible regions.
Nagad
Transaction references linked to your Nagad deposits are stored against your account record. We do not store your Nagad PIN or mobile banking password at any point.
Rocket
Rocket payment references are recorded for transaction verification only. Access to those records is restricted to authorised account management functions within our system.
Bank Transfer
Bank Transfer records, including your reference number, are held as part of your account transaction log and are available for you to review through your signed-in account area.
POLICY SCOPE EXPLAINED
Where This Policy Applies and What It Covers
This policy covers the data bja77 collects and processes directly. It applies to account registration, your activity on the platform and the payment transactions you complete through configured routes. It does not extend to third-party websites you may reach through links on our pages, nor does it govern the data practices of payment processors such as Nagad or Rocket — those services operate under their own separate policies. Availability of account features depends on your local law and the eligible regions we serve.
Account Access
Data collected during login, registration and account verification falls fully within this policy. This includes the contact details and identity information you submit when opening your account.
Transactions
Payment activity processed through your account — including Nagad deposits, Rocket transfers and Bank Transfer records — is covered by this policy to the extent bja77 holds and processes that data.
Site Content
Your browsing behaviour within the bja77 platform, including pages visited and session duration, is collected under this policy and used solely to maintain and improve your account experience.
Third-Party Services
External payment processors, game content providers and any linked external sites operate independently. Their data practices are outside the scope of this policy; check their own published terms directly.
YOUR ACCOUNT RIGHTS
Actions You Can Take Under This Policy
You have practical choices over the data bja77 holds for your account. Start by signing in and opening the account settings area — your profile details, contact information and linked payment method records are visible there. If something looks incorrect, you can update most details directly from that page. For changes that require identity verification — such as updating the mobile number tied to a Nagad or Rocket transaction — you will need to follow the verification steps shown in your account or contact our support team. If you want to know exactly what data we hold for you, or if you have a question about how a specific record is being used, raise it through the published support route. We aim to acknowledge data questions and route them to the right team, though response timelines depend on the nature of the request. Access and correction rights may be subject to local law in eligible regions.
Review Your Records
Sign into your account and open the profile or transaction history section to see the data we hold. Payment references for Nagad, Rocket and Bank Transfer are all listed there.
Correct Account Details
Most contact and profile fields can be updated directly in your account settings. Follow the on-screen instructions and complete any verification step shown before the change is saved.
Raise a Data Question
If you cannot find a specific record or want to understand how your information is used, contact our support team through the published route. State your account reference so we can locate your records promptly.
Request Further Support
For requests that go beyond account self-service — such as asking about data retention or flagging a concern — our support team will escalate to the appropriate internal team on your behalf.
CONTACT OUR TEAM
How to Reach bja77 on Privacy Matters
If you have a question about this policy, want to correct your account data, or need to understand how a specific transaction record is stored, you can reach us through the support routes published on the bja77 platform. Use the channel that suits your situation — live chat is available from the signed-in account area, email is there for detailed written requests, and the help centre covers common account and data questions without needing to wait for a reply.
Live Chat
Open the chat widget from your signed-in account page to raise a privacy or data question in real time. Have your account reference ready so the team can pull up your records without delay.
Email Support
Send a written request to the support email address listed in your account's help section. Email is the right route for detailed data queries, correction requests or any formal question about how your information is handled.
Help Centre
The help centre on bja77 covers common questions about account data, transaction records and privacy settings. Check there first — many answers are available without needing to wait for a support agent.
DATA HANDLING STANDARDS
How We Manage Data and Account Security
bja77 applies access controls to limit who inside the organisation can view your personal data. Account records — including payment references from Nagad, Rocket and Bank Transfer transactions — are accessible only to team members with a verified operational need. Session data is encrypted in transit, and your login credentials are never stored in plain text. We review our data retention schedule periodically, and records that are no longer needed for account or legal purposes are removed according to that schedule. If this policy changes in a material way, we will post the updated version on this page. Continuing to use the platform after a policy update means you have seen the revised terms; if you disagree with a change, contact support or close your account before the update takes effect.
Cookies and Session Data
We use cookies to keep you signed in and to remember your account preferences between visits. You can manage cookie settings through your browser, though some features may not work correctly if cookies are disabled.
Payment Data Handling
Transaction references from Nagad, Rocket and Bank Transfer are stored in your account log. We do not retain full mobile banking credentials — only the reference needed to verify and match a completed transaction.
Data Retention
We keep your account data for as long as your account is active and for a period after closure as required by applicable law in eligible regions. You can ask about the retention period for a specific record through the support team.
Policy Updates
When this policy is updated, the revised version is published on this page with a note of what changed. We recommend checking back periodically. Significant changes affecting your rights will be flagged clearly at the top of the page.
POLICY QUESTIONS ANSWERED
Privacy Policy Questions You May Have
These questions cover the details Bangladesh account holders ask most often about how bja77 handles personal data, what rights you have and how to act on them. If your question is not covered here, the support team can help.
Does bja77 share my personal data with anyone outside the platform?
We share your data only where a transaction requires it — for example, passing a payment reference to Nagad or Rocket to confirm a deposit. We do not sell your personal information. Third-party processors handle only the data needed to complete the specific transaction you initiated.
Can I see all the data bja77 holds for my account?
Yes. Sign into your account and open the profile and transaction history sections to review the records we hold. For a full account data summary or specific records not visible there, contact support through the published chat or email route with your account reference.
How do I correct wrong information in my account?
Most profile fields — name, contact details, email — can be updated directly in account settings. If the field is locked because it is tied to a verified payment method like Nagad or Rocket, follow the in-account verification steps or contact support to complete the change safely.
What happens to my data if I close my account?
After account closure, we retain records for a period required by applicable law in eligible regions. Transaction references, including those from Bank Transfer and mobile wallet payments, may be kept for compliance purposes. Contact support if you want to understand the specific retention period for your records.
Does bja77 use cookies, and can I turn them off?
We use cookies to maintain your login session and remember account preferences. You can disable cookies through your browser settings. Note that some parts of the account area — including the signed-in transaction history — may not function correctly without session cookies enabled.
Who do I contact if I have a concern about how my data is being used?
Raise your concern through the live chat in your signed-in account area, or send a written request via the support email listed in the help section. Include your account reference. The team will route your concern to the right person and respond through the same channel.
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